If money has been lost
Act promptly
Contact your bank or payment provider. For cyber financial fraud in India, call 1930 and report it through the National Cyber Crime Reporting Portal.
Reporting to MoBasket does not replace a report to your bank, payment provider or law-enforcement authorities.
Tell MoBasket about the incident
Report fake support calls, impersonation, suspicious payment requests, fake job or partner offers, or misuse of MoBasket’s brand through the existing support email or WhatsApp number.
These links prepare a message in your own app. This website does not submit or store a fraud report, issue a case number or guarantee recovery of money.
What to include
- The date, time and a short description of the incident.
- Your city and order reference, if the incident relates to an order.
- The suspicious phone number, email address, profile or website link.
- The transaction reference and amount, if relevant.
- Relevant screenshots with unrelated personal details hidden.
Keep the original messages and transaction records. Never send OTPs, UPI PINs, passwords, CVVs or full card numbers.
Common warning signs
- A caller asks for an OTP or PIN to refund money.
- A stranger requests a payment to unlock an order, refund or job offer.
- A support message asks you to install a remote-access app or an APK file.
- A link or account impersonates MoBasket and pressures you to act immediately.
Verify the sender through the contact details on this website before continuing.
Official reporting information
The Government of India’s National Cyber Crime Reporting Portal lists the cybercrime helpline and online complaint options.
Official cybercrime reporting guidance