Help & Support

Talk to MoBasket

Contact our team using the channels below. Include your order reference, city and a short description so the team can understand the issue.

These buttons open your email, WhatsApp or phone app. A message is only sent when you choose to send it. Support hours and response times are not confirmed on this website.

Late, missing or incorrect order

Check the order details and current status in the app. Then contact support with the order reference, delivery city and what happened. For a missing or incorrect item, include the item name and a relevant photo if available.

Delivery targets can change with preparation, distance, availability and local conditions. Share the status shown in the app so the team can look into it.

Cancellation, payment or refund question

You can cancel your order and request a full refund within 5 minutes of placing the order. Send your request to support within that window with your order reference. Eligibility is based on when the request is submitted, not when support replies.

For an eligible five-minute cancellation, your full refund will be credited within 24 hours of submitting the cancellation request. Other approved refunds will be settled within 24 hours of approval. If the money has not arrived within that time, contact support with your order reference and refund acknowledgement. For wrong, missing, damaged or unsafe items, contact support promptly; the five-minute change-of-mind window does not limit these complaints.

For payment issues, include the amount, payment status and transaction reference. Never share passwords, OTPs or UPI PINs.

App or login issue

Update MoBasket through Google Play, check your internet connection and restart the app. If the issue continues, tell support your phone model, app version and the error message.

Do not share login OTPs or passwords. You can send a screenshot after hiding personal and payment information.

Where can I order?

MoBasket’s current pilot projects serve Balliguda and Phulbani in Odisha. Coverage and item availability vary by address. Select your delivery location in the app to check. Expansion is planned across Odisha first, followed by other cities in India; those future locations are not yet active service areas.

Vendor and delivery-partner enquiries

Use our partner page to learn about joining MoBasket as a store, restaurant or delivery partner.

Suspicious message or payment?

Stop interacting with the sender and preserve the message or transaction details. Follow the fraud-reporting steps if someone is misusing MoBasket’s name.