Ordering needs contact, delivery and transaction information. You can ask about its use, correct details or request account deletion through our support team. Read the full policy below.
1. Who we are and what this policy covers
MoBasket Private Limited (“MoBasket”, “we”, “us” or “our”) brings food, groceries and everyday essentials to customers through its services. This policy explains the information involved when you browse our information website, use MoBasket’s customer ordering services or contact our team.
Different information is needed for different activities. Browsing this landing website does not require a MoBasket account; ordering through the app or browser requires information to arrange and fulfil your order. Vendor and delivery-partner onboarding may require additional information and a separate notice.
2. Information we collect
Depending on how you use MoBasket, the information involved may include:
- Account and contact details: your name, mobile number and email address, where provided.
- Delivery details: your delivery address, location you provide, landmarks and delivery instructions.
- Order and transaction details: items ordered, order references, amounts, payment status and refund information. Payment credentials are handled by the payment provider.
- Device and usage information: IP address, device type and information about how the ordering service is used.
- Support information: messages, contact details, order references and photos or other information you choose to share about a problem.
- Partner enquiries: business or contact information you send when asking to become a vendor or delivery partner.
Please share only what is needed. Avoid including unrelated personal information, identity documents or another person’s details in general support messages.
3. Why information is used
We use relevant information to manage accounts, process orders, arrange delivery, provide order updates, handle payments and refunds, respond to support requests and improve the service. Information may also be needed to investigate fraud, resolve disputes and meet applicable legal obligations.
Information required to fulfil an order, such as a reachable phone number and delivery address, is different from optional information. If necessary details are not supplied, the relevant service may not be available. Consent, where required, should relate to the particular purpose explained when information is requested; this policy is not a request for unrestricted permission to use your data.
4. Location and device permissions
Your delivery address and any location you choose to provide help determine service availability and where an order should be delivered. Review permission prompts before enabling device location or other optional features.
You can manage app permissions in your device settings. Turning off a permission may limit the feature that depends on it. It does not by itself remove a delivery address or other information already shared with us; you can request correction or deletion using the process below.
6. Payments and sensitive information
Online payment details are processed through third-party payment providers. MoBasket does not store complete card details. We may use transaction references and payment or refund status to reconcile an order or investigate a payment issue.
Do not send a password, card PIN, UPI PIN or OTP to customer support. A refund should never require you to disclose a UPI PIN to a person. If a message seems suspicious, use the contact details on this page or visit Report a Fraud.
7. Website technologies and external services
This information website has no checkout, customer account form or advertising and analytics script added by MoBasket. Hosting and Google Fonts requests can involve technical information such as an IP address and browser details. The hosting service may use essential technologies for access and security.
The “Order on browser” button opens mobasket.in. Its ordering functionality is separate from this landing website. Website technology statements in this section do not describe every technology in the ordering service.
Links to Google Play, WhatsApp and social platforms open external services with their own privacy practices. A WhatsApp or email support message is also processed by the communication provider you use.
8. How long information is kept
Retention depends on the purpose of the record. Account and delivery information may be needed while providing the service; order, payment and complaint records may need to remain available for accounting, legal requirements, fraud investigations or unresolved disputes.
Information should not be retained beyond what is necessary for these purposes. Deleting an account does not necessarily require deletion of every transaction record immediately. When you request deletion, ask which records must be retained, why and for how long.
9. Your choices and privacy requests
You may contact us to request access to information about you, correct inaccurate details, request deletion or raise a concern about its use. Where processing relies on consent, you may request withdrawal of that consent, subject to applicable law. Withdrawing consent does not undo processing already lawfully completed.
To request deletion of your MoBasket account and associated personal information:
- Email mobasketindia@gmail.com with the subject “MoBasket account deletion request”.
- Include your registered mobile number and explain whether you want account deletion or removal of particular information. Do not include passwords, OTPs or payment credentials.
- Our team may request limited verification to protect your account. The response should explain the action taken and any information that must be retained under applicable law.
For other privacy matters, use the subject “MoBasket privacy request”. Uninstalling the app does not itself send an account-deletion request. Your applicable statutory rights remain available.
10. Security and children’s information
Protecting personal information requires appropriate safeguards and care when sharing it. No online service can promise absolute security. Report suspected unauthorised account access or disclosure promptly through our support channel; see our Security guidance for practical precautions.
MoBasket’s ordering services are intended for adults who can enter into a contract. A parent or legal guardian should place and manage an order for a child. If you believe a child has provided personal information improperly, contact us so the matter and any necessary deletion can be reviewed.
11. Contact, concerns and policy updates
For privacy questions or complaints, contact MoBasket using the details below. Include the nature of your request and a suitable way to reply. If a response does not resolve your concern, reply to the same email with “Privacy grievance” in the subject and explain what remains unresolved.
C/o Emmanuel, 61, Adivasi, College Panasapadi,
Balliguda, Kandhamal, Odisha 762103, India
Email: mobasketindia@gmail.com
Phone: +91 87637 11025
We may revise this policy to reflect changes to the service or applicable requirements. The update date appears at the top of the page. Changes requiring notice or fresh consent must be handled as required by applicable law.
Read the Terms & Conditions