The cancellation window starts when you place the order. For an eligible cancellation, your full refund will be credited within 24 hours of your request. Problems with delivered items are handled separately.
1. The five-minute cancellation window
You can cancel your food or grocery order and request a full refund of the amount paid within 5 minutes of placing the order. The window starts at the order-placement time shown in your order details.
Submit the cancellation request within that window. Eligibility is based on when you submit the request, not when support replies. For an eligible cancellation submitted within this window, the full refund will be settled within 24 hours of submitting the cancellation request.
For example, if you place an order at 7:00 pm, submit your cancellation request by 7:05 pm. An eligible cancellation within this window carries no cancellation fee. If you have not paid, there is no payment to refund.
2. How to request cancellation
If a cancellation option is available in your order details, use it within five minutes. Otherwise, immediately send a cancellation request to MoBasket support through WhatsApp or email. Include your order reference, registered mobile number and order-placement time.
Keep the sent-message timestamp or cancellation acknowledgement for reference. You do not need to wait for a support reply before the five-minute window ends. Contact support if the order status does not reflect your request.
These buttons open WhatsApp or your email app. Opening a button does not submit or cancel an order; send the message to make your request. You can also call +91 87637 11025 for assistance.
3. Refund amount and processing
For an eligible cancellation requested within five minutes, the full amount paid for the cancelled order is refundable. Share the order and transaction references if support needs to trace a payment.
For an eligible five-minute cancellation, the full refund will be credited to you within 24 hours of submitting the cancellation request. This is the money-settlement timeline, not just the time to initiate a refund. For other approved refunds, settlement will be completed within 24 hours of refund approval.
Support will confirm the refund method and provide a transaction reference when available. If the money has not arrived within 24 hours, contact support immediately with your order reference and any refund acknowledgement. The timeline is 24 hours, not 24 business hours.
Never share an OTP, password, card PIN or UPI PIN to obtain a refund.
4. Requests after five minutes
After the five-minute window, the standard change-of-mind cancellation and full-refund entitlement under this policy no longer applies automatically. Contact support promptly; the available options depend on preparation, packing or dispatch progress and the circumstances of your order.
Any proposed deduction or decision must be explained and comply with applicable law. This section does not impose a new cancellation fee or mean that every request after five minutes will be refused.
5. Wrong, missing, damaged or unsafe items
The five-minute cancellation window does not limit reporting a missing, incorrect, damaged, defective or unsafe item, a non-delivery, or another issue discovered when receiving your order. Contact support promptly with your order reference, the affected item and photos where available.
These issues are reviewed separately for an appropriate remedy, including a replacement or refund where applicable. If MoBasket cancels an order because it cannot be fulfilled, amounts paid for the unfulfilled order remain subject to refund. Nothing in this policy removes your rights under applicable consumer law.
6. Help with a cancellation or refund
Contact MoBasket Private Limited at mobasketindia@gmail.com or +91 87637 11025. Include your order reference and earlier cancellation or refund correspondence so the team can follow up.
Read this policy alongside our Terms & Conditions and Privacy Policy.
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